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consumer rights

Should you hire a door-to-door contractor? Four key tests to ensure you’re dealing with a genuine trader

Should you hire a door-to-door contractor? Four key tests to ensure you're dealing with a genuine trader

When someone rings your doorbell offering to clean your driveway, it can be tempting to take them up on the offer, especially if your driveway could use some attention. However, it’s crucial to ensure that the person at your door is a legitimate trader and not a scammer. In Scotland, many people fall victim to cold-calling scams each year, so taking precautions is essential. Here’s how to decide whether you should hire them.

How to identify a genuine energy company call and protect yourself from scams

How to identify a genuine energy company call and protect yourself from scams

Receiving a cold call from an energy company can be unsettling, especially if you’re unsure whether it’s legitimate. Scammers often pose as representatives from well-known companies to trick you into giving up personal information or agreeing to fraudulent deals. Here are some simple steps you can take to ensure the call is genuine and protect yourself from potential scams.

Navigating Safety Concerns: E-Scooters and E-Bikes as Christmas Presents

As the festive season approaches, the popularity of e-scooters and e-bikes as Christmas presents has soared, offering a convenient and eco-friendly alternative for many Scots. However, consumers must be vigilant about potential safety hazards associated with these products. The Office for Product Safety and Standards (OPSS) has released a crucial safety advisory, emphasizing the necessary …

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Three consumer rights and product quality definitions you need to know

Know Your Rights

Consumer Rights Confirmed. Under the Consumer Rights Act (as with the Sale of Goods Act) all products must be of satisfactory quality, fit for purpose and as described whether they are physical or digital and must meet the following standards. 1. Fit for purpose:  The goods should be fit for the purpose they are supplied for, …

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