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Category: Online Shopping

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Online Shopping

Navigating Safety Concerns: E-Scooters and E-Bikes as Christmas Presents

Christmas / Seasonal, Consumer Protection, Consumer Rights, Consumer Spending, Faulty Goods, Online Shopping, Retail / December 13, 2023

As the festive season approaches, the popularity of e-scooters and e-bikes as Christmas presents has soared, offering a convenient and eco-friendly alternative for many Scots. However, consumers must be vigilant about potential safety hazards associated with these products. The Office for Product Safety and Standards (OPSS) has released a crucial safety advisory, emphasizing the necessary …

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Three consumer rights and product quality definitions you need to know

Consumer Protection, Consumer Rights, Consumer Spending, Online Shopping, Retail / November 22, 2023
Know Your Rights

Consumer Rights Confirmed. Under the Consumer Rights Act (as with the Sale of Goods Act) all products must be of satisfactory quality, fit for purpose and as described whether they are physical or digital and must meet the following standards. 1. Fit for purpose:  The goods should be fit for the purpose they are supplied for, …

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Amazon Prime Day 2022: Protection on Purchases – Know Your Rights

Amazon Prime Day, Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Damaged Goods, Household Goods, Online Shopping / July 11, 2022

According to Amazon, its Prime Day 2021 sale moved more than 250 million items, surpassing every other Prime Day event in terms of sales volume. With many consumers moving more towards online shopping during the pandemic, it is no surprise that the 48-hour sale was so popular. There are considerations for consumers when making purchases …

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Covid-19 Returns and Refunds: Your Rights and the Situation Explained

Christmas / Seasonal, Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Online Shopping / March 21, 2022

Every January, many of us head to the shops to return or exchange Christmas gifts which appear to be faulty or were purchased in the wrong size. Due to current coronavirus restrictions however, only essential retailers can remain open, leaving many consumers wondering how to return or exchange their purchases.   Paul Martin, UK head …

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Making the Most of What We Have: New Year Planning 2021

Christmas / Seasonal, Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Debt, Debt & Money, Finance, Online Shopping, Saving Money / March 21, 2022

We all do it. Well, I know I do. We make that list in the week between Christmas and New Year of all the things that we promise ourselves that we will do over the course of the next 12 months that will fix our lives, make us more financially stable and let us save …

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Returns and Refunds at Christmas – Your Rights

Christmas / Seasonal, Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Online Shopping, Technology / March 21, 2022

2020 has brought unprecedented changes to the way we do many things – including how we shop. This Christmas season, it is especially important to be aware of your options when it comes to returning items, especially during a time when many of us are turning to online retailers for our holiday purchases.      …

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Avoid A Money-Mishap this Boxing Day

Christmas / Seasonal, Consumer Protection, Consumer Rights, Consumer Spending, Online Scams, Online Shopping, Retail, Scams / March 21, 2022

Research carried out by The Centre for Retail Research (CRR) and Vouchercodes.co.uk suggests that in 2019, the average UK household spent over £450 in the December and Boxing Day sales. With stores already slashing their prices in advance of Boxing Day 2020, it is easy to find yourself caught up in the excitement of bagging …

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Counterfeit Goods: Impacts on Consumers and the Economy

Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Counterfeit Goods, Online Scams, Online Shopping, Retail, Scams / March 21, 2022

We all like to feel like we are getting value-for-money in anything we purchase, but sometimes a bargain can leave us feeling cheaper than expected when it turns out to be a counterfeit, sub-standard imitation of the real thing. Questions are raised about the multiple perspectives involved in the operation of the movement of these …

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Cyber Security – Protecting Your Information When Shopping Online

Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Cyber Scotland, Cyber Security, Online Scams, Online Shopping, Scams, Technology / March 21, 2022

Cyber scams can come in various forms and impact consumers in different ways. With a variety of methods employed by scammers to gather consumer information, being aware can ensure that we are not caught out. This is particularly relevant when shopping online, with scammers utilising social media platforms and cloned websites to gather personal information. …

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Delivery Timescales – Consumer Rights When Deliveries Are Late

Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Deliveries, Legislation, Online Shopping / March 21, 2022

Online shopping provides many benefits, one of the greatest being the ability to order items to be delivered by the next day or sooner. Many retailers offer next-day delivery options when ordering online by a specific time in the day, which can make shopping for last-minute items even more appealing and convenient. consumeradvice.scot have noted …

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