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Category: Deliveries

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Deliveries

I have been waiting on an item being delivered since September that I ordered online. This is for a Christmas gift, and the closer we are getting to the big day, the less hope I have that the item will arrive. Can you help please?

Christmas / Seasonal, Deliveries, Featured in The Daily Record / March 21, 2022

I’m sorry to hear that you are experiencing issues with your delivery. There are various things that could be causing the delays, but your statutory rights are the same, regardless of the reason supplied by the retailer. If an online retailer has advised that you should have received items within a particular timeframe, then you …

I have been waiting on an item being delivered since September that I ordered online. This is for a Christmas gift, and the closer we are getting to the big day, the less hope I have that the item will arrive. Can you help please? Read More »

Delivery Timescales – Consumer Rights When Deliveries Are Late

Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Deliveries, Legislation, Online Shopping / March 21, 2022

Online shopping provides many benefits, one of the greatest being the ability to order items to be delivered by the next day or sooner. Many retailers offer next-day delivery options when ordering online by a specific time in the day, which can make shopping for last-minute items even more appealing and convenient. consumeradvice.scot have noted …

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Shopping Online – Avoiding Hidden & Unfair Delivery Charges

Clothing / Accessories, Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Deliveries, Legislation, Online Shopping, Retail / March 21, 2022

Unfair delivery charges, specifically increased costs for those living in what many would classify as ‘remote or rural’ areas, continues to be an ongoing issue for many Scottish consumers. This can take the form of small-print delivery information that is missed at the point of purchase, with consumers facing payment for additional charges post-purchase in the …

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Delivery Issues: Incorrect, Damaged or Stolen – What Are Our Rights?

Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Criminal, Deliveries, Online Shopping, Retail / March 21, 2022

In yesterday’s article, we looked at consumer rights in relation to delays on deliveries, but what rights do consumers have in situations where items simply don’t arrive, or orders are incorrect or damaged? The way in which the process of deliveries is handled has changed in response to the coronavirus pandemic to limit the amount of …

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Amazon Prime Day: 13th & 14th October 2020 – Avoiding Disappointment through Informed Choices

Amazon Prime Day, Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Deliveries, Online Scams, Online Shopping, Retail, Scams / March 21, 2022

There are considerations for consumers when making purchases online at any time, but care should be taken during online events to ensure your purchases are safe and provide value-for-money. The impulse to purchase something straight away when we see a bargain is all too familiar for most of us. To ensure that our expectations are …

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COVID-19 & Faulty Goods: Know Your Rights

Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Coronavirus / Covid-19, Counterfeit Goods, Damaged Goods, Deliveries, Faulty Goods, Online Scams, Online Shopping, Retail, Scams / March 21, 2022

Throughout the public health crisis and resulting lockdown restrictions, consumeradvice.scot has received a significant increase in the number of cases relating to faulty goods and safety concerns. Between April and July this year, we have seen faulty goods cases increase by nearly 110%. Since March, Scottish consumers have witnessed a seismic change in how they interact with, and …

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Gizmos and Gadgets – Avoiding Impulse Purchases and Understanding Consumer Psychology

Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Debt, Debt & Money, Deliveries, Electrical, Finance, Household Goods, Saving Money, Sustainability, Technology / March 21, 2022

For most of us, the purchase of a new gadget is exciting.  Opening the box and holding something which feels and looks shiny and new can be a great feeling. This interaction between the shiny new item, the act of opening the packaging and the anticipation of the experience is an important driver in encouraging …

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