Damaged Goods Archives - Consumeradvice

I bought myself new gym equipment as an early Christmas present in December but left it until now to open the box. There is a crack down the middle of one of the pieces which means I can’t build it up. I don’t know if I’ve left it too late now to return it. Can you help?

Consumer Returns, Consumer Rights, Consumer Spending, Damaged Goods, Faulty Goods / January 19, 2023 January 19, 2023

When you purchase goods from a trader, the Consumer Rights Act 2015 states that they should be of satisfactory quality. This means that there should be no faults or damage and the goods should be durable. The goods should also be the same as any sample or model that you were shown; match the seller’s …

I bought myself new gym equipment as an early Christmas present in December but left it until now to open the box. There is a crack down the middle of one of the pieces which means I can’t build it up. I don’t know if I’ve left it too late now to return it. Can you help? Read More »

Amazon Prime Day 2022: Protection on Purchases – Know Your Rights

Amazon Prime Day, Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Damaged Goods, Household Goods, Online Shopping / July 6, 2022 July 11, 2022

According to Amazon, its Prime Day 2021 sale moved more than 250 million items, surpassing every other Prime Day event in terms of sales volume. With many consumers moving more towards online shopping during the pandemic, it is no surprise that the 48-hour sale was so popular. There are considerations for consumers when making purchases …

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I recently ordered a coffee table from a furniture retailer as a gift for my parent’s anniversary, and when it arrived the item was damaged. The finish wasn’t the same as the one I had seen in store. Can you help?

Consumer Returns, Consumer Rights, Consumer Spending, Damaged Goods, Faulty Goods, Featured in The Daily Record, Furniture / September 15, 2021 March 21, 2022

When you purchase goods from a trader, the Consumer Rights Act 2015 states that they should be of satisfactory quality, meaning that there should be no faults or damage and the goods should be durable. The goods should also be the same as any sample or model that you were shown, match the sellers description and …

I recently ordered a coffee table from a furniture retailer as a gift for my parent’s anniversary, and when it arrived the item was damaged. The finish wasn’t the same as the one I had seen in store. Can you help? Read More »

COVID-19 & Faulty Goods: Know Your Rights

Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Coronavirus / Covid-19, Counterfeit Goods, Damaged Goods, Deliveries, Faulty Goods, Online Scams, Online Shopping, Retail, Scams / September 1, 2020 March 21, 2022

Throughout the public health crisis and resulting lockdown restrictions, consumeradvice.scot has received a significant increase in the number of cases relating to faulty goods and safety concerns. Between April and July this year, we have seen faulty goods cases increase by nearly 110%. Since March, Scottish consumers have witnessed a seismic change in how they interact with, and …

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