Consumeradvice

Coronavirus / Covid-19

Travel Insurance: Ensuring You Have Adequate Cover During COVID-19

Changes to travel insurance policies during the pandemic have already proven problematic for many consumers, with some insurance providers refusing to payout in the event of cancelled holidays. Consumers purchasing travel insurance policies after March, following the announcement of lockdown, found themselves faced with clauses indicating that they would not be able to claim for …

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Travel Restriction Changes (Spain & Luxembourg) – What You Need to Know

Both the Scottish and UK governments have been advising against all but essential travel since March. However, this advice has been lifted for certain destinations that ”no longer pose an unacceptably high risk”. This list previously included Spain and Luxembourg. However, due to an increased number of cases of Covid-19, the decision to include both …

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Counterfeit PPE & Testing Kits

Throughout the entirety of the coronavirus pandemic, there have been individuals exploiting fear and uncertainty in order to make profit. This has been evident through advertisements of counterfeit personal protective equipment (PPE) and COVID-19 testing kits online. Just last week, a British man was sentenced for pocketing approximately £12,000 selling bogus coronavirus treatment kits online …

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Test & Protect Scams

According to the latest data from Experian, UK fraud rates have jumped 33% during the since the implementation of lockdown measures in the UK as a result of COVID-19. Action Fraud, the UK’s national reporting centre for fraud and cybercrime, has reported that over 16,000 UK consumers have been affected by online shopping and auction fraud, with nearly one …

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Season Tickets, Subscriptions & Memberships – Consumer Rights Under COVID-19 Restrictions

COVID-19 has drastically altered how consumers access and enjoy entertainment. Previously, we had access to many external sources of entertainment, including different ways of paying for them. However, lockdown restrictions has resulted in potentially irreversible changes to how consumers will spend money and interact with entertainment services. Restrictions have meant that many of the services …

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Your Rights When Travel Plans Don’t Go to Plan: A Guide to Flight & Holiday Refunds

consumeradvice.scot has received a large number of enquiries from Scottish consumers, concerned about a range of travel-related issues arising as a direct result of the coronavirus outbreak. This is not just about obtaining a refund. Many consumers have a considerable amount of money tied up in cancelled holidays, which has a significant impact on their …

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Repatriation of Consumers Stuck Abroad: Government & Airlines Working in Collaboration

The UK Government are working in collaboration with partners in the airline industry to provide support to members of the public who are abroad, seeking to return to the UK. The support comes after a pledge by the UK Government of £75 million of funding, which will see Government chartered flights of airlines such as …

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Brighthouse Collapse – What Does This Mean For Consumers?

This afternoon (30th March 2020), the announcement was made that Brighthouse (the biggest rent-to-own operator in the UK) had collapsed, raising questions for many consumers with regards to their rights under prior hire purchase agreements. ‘Hire-purchase’, ‘conditional sale agreement’ or ‘rent-to-own’ are all generally used to refer to an agreement between a lender (in this case Brighthouse) and a …

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Coronavirus and Employment – Government Intervention

The beginning of 2020 demonstrated positive figures for employment in the UK, with the Office for National Statistics (ONS) estimating that between November 2019 and January 2020, 32.99 million people aged 16 years and over were in employment, demonstrating a growth of 271,000 more citizens than just one year prior. However, with the introduction of …

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Coronavirus – Employment Rights and Employer Responsibilities

The world media has been completely focused on the spread of the coronavirus across the globe. As cases continue to rise across continents, many are understandably worried about the impact the virus could have on our health, communities, economy and general day-to-day lives. At consumeradvice.scot, we have received a large volume of enquiries relating to …

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