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I have had a painter and decorator working in my home for a couple of weeks. They have given me the final total for the work being carried out, which is almost double the amount we agreed initially. I do not think this is right. Can you offer any advice?

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May 4, 2023

  Agreements on final prices can differ when we take on a tradesperson to do work for us. Some companies may offer …

I’ve heard that they are going to be testing an emergency warning system. I know this will be a message to my mobile phone, but I am hopeless with technology and don’t know what to do. I am worried about it. Can you help?

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April 21, 2023

The Emergency Alerts Service will enable people to be contacted via their mobile phones if their lives are at risk in an …

I paid by credit card for a tattoo from a specialist artist a year ago, and the person who was meant to complete the work has left the studio. They told me that I can pick someone else to do the tattoo, but there is a massive wait time and I just want my money back. What can I do?

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April 5, 2023

In this situation, you have a few options available to you, particularly if you only agreed to pay for the work based …

I have been going round in circles trying to sort out my energy bills with my supplier. I made a complaint to them about three months ago in relation to a mix up with my meter and bills but can’t get through to speak to them now. Can you help?

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March 29, 2023

It is important that we follow the individual process for complaining to our energy supplier if we have to do so. It …

I recently purchased gift vouchers for my daughter and I to attend a prosecco lunch in a hotel together, but she couldn’t go on the day we had planned. I just tried to rebook but noticed they have expired a few weeks ago. What can I do?

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March 29, 2023

The course of action you should take in this situation will depend on a few factors. When you purchase gift cards or …

I have been getting a lot of emails saying that I won prizes – mostly that I am due gift vouchers from supermarkets. These ask me to confirm my personal information by visiting a link so that they can send them to me, but I am not sure. What should I do?

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March 22, 2023

There are an increasing number of emails being sent to consumers, requesting entry to prize draws, or falsely claiming they have won …

Airth Castle Hotel Limited Liquidation – Consumers Seeking Refunds

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March 15, 2023

Airth Castle Hotel Limited, the company that manages Airth Castle has confirmed that the popular wedding venue has went into liquidation. This …

I live in the countryside and use electricity from the grid for heating and lighting but use solid fuel to try and keep costs down. The cost of all my energy has dramatically increased, and I am finding myself cutting back to the point I am freezing in my own home. Can you help?

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March 1, 2023

  The cost of energy has increased considerably for everyone, but people who rely on off-grid or unregulated fuel such as oil, …

I moved into my first home in November last year after living with my parents and provided the electric and gas meter readings to my supplier. I have received a massive energy bill that I was not expecting and do not have a clue what half of it means. Can you help?

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March 1, 2023

Energy bills can be confusing at first, with lots of information and abbreviations, and understanding them can be challenging. The bill should …