Consumeradvice

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I have received my latest energy bill, but I don’t understand the wording or terminology being used. I have reached out to my supplier, but they are being stubborn in assisting me. I can’t make heads nor tails of what it says and think I have been overbilled. Can you help?

Understanding the wording on your energy bill can be confusing, but the main components are the same across all energy suppliers. All correspondence with your supplier should include a customer reference number, and this is your identification as a customer of the supplier. You may need to provide this when contacting the energy company to …

I have received my latest energy bill, but I don’t understand the wording or terminology being used. I have reached out to my supplier, but they are being stubborn in assisting me. I can’t make heads nor tails of what it says and think I have been overbilled. Can you help? Read More »

I’ve been struggling to keep up with my bills and pay for basic things like my energy costs. I work part-time and receive some benefits, but I feel that my income does not cover my expenses. I know there are cost-of-living payments being made but have not received mine. Can you help?

Check your benefit entitlement The ongoing cost of living crisis means that more Scots are struggling to make ends meet than ever before. Although you have highlighted that you are already receiving benefits, it is always worthwhile checking you are receiving everything you are entitled to. You can use Advice Direct Scotland’s free, online calculator …

I’ve been struggling to keep up with my bills and pay for basic things like my energy costs. I work part-time and receive some benefits, but I feel that my income does not cover my expenses. I know there are cost-of-living payments being made but have not received mine. Can you help? Read More »

I spotted a dress in a high street store that was on sale and when I got the till, the shop assistant explained that it was incorrectly labelled, and the item would be more expensive. I then got home and saw the item listed at the original price that was on the tag. What can I do?

Was the trader obligated to sell the item at a lower price? The trader correcting the error before you purchased the item was the most appropriate course of action. The trader advertising items on sale is known as ‘invitation to treat’.  Even though the items were labelled at the discounted price, the trader is not obligated to …

I spotted a dress in a high street store that was on sale and when I got the till, the shop assistant explained that it was incorrectly labelled, and the item would be more expensive. I then got home and saw the item listed at the original price that was on the tag. What can I do? Read More »

I got a final bill in from my energy supplier, and upon enquiry it seems that another company has taken over the supply of my electricity and gas. I never requested this and don’t know what to do. I have had difficulty contacting both suppliers and am not sure where I stand. Can you help?

This problem usually occurs when another customer with a similar address, meter or location details arranges a switch of supply or moves into a new property and requests connection to a new supplier.  This is referred to as an ‘erroneous transfer’ and can usually be resolved by contacting your original supplier directly and advising that you …

I got a final bill in from my energy supplier, and upon enquiry it seems that another company has taken over the supply of my electricity and gas. I never requested this and don’t know what to do. I have had difficulty contacting both suppliers and am not sure where I stand. Can you help? Read More »

I have had a painter and decorator working in my home for a couple of weeks. They have given me the final total for the work being carried out, which is almost double the amount we agreed initially. I do not think this is right. Can you offer any advice?

  Agreements on final prices can differ when we take on a tradesperson to do work for us. Some companies may offer an estimate at the beginning of the job, whilst others may have agreed on a set price with you based on the requirements of the job. A set price is often referred to as …

I have had a painter and decorator working in my home for a couple of weeks. They have given me the final total for the work being carried out, which is almost double the amount we agreed initially. I do not think this is right. Can you offer any advice? Read More »

I’ve heard that they are going to be testing an emergency warning system. I know this will be a message to my mobile phone, but I am hopeless with technology and don’t know what to do. I am worried about it. Can you help?

The Emergency Alerts Service will enable people to be contacted via their mobile phones if their lives are at risk in an emergency and will be tested across the UK on Sunday of this week. In a real emergency, this will send a direct message to mobile phones when there is a risk to life, …

I’ve heard that they are going to be testing an emergency warning system. I know this will be a message to my mobile phone, but I am hopeless with technology and don’t know what to do. I am worried about it. Can you help? Read More »

I paid by credit card for a tattoo from a specialist artist a year ago, and the person who was meant to complete the work has left the studio. They told me that I can pick someone else to do the tattoo, but there is a massive wait time and I just want my money back. What can I do?

In this situation, you have a few options available to you, particularly if you only agreed to pay for the work based on a specific artist. When you agree to pay a trader for goods or services you are entering into a contract. Each contract that you enter will have its own set of terms …

I paid by credit card for a tattoo from a specialist artist a year ago, and the person who was meant to complete the work has left the studio. They told me that I can pick someone else to do the tattoo, but there is a massive wait time and I just want my money back. What can I do? Read More »

I have been going round in circles trying to sort out my energy bills with my supplier. I made a complaint to them about three months ago in relation to a mix up with my meter and bills but can’t get through to speak to them now. Can you help?

It is important that we follow the individual process for complaining to our energy supplier if we have to do so. It is always best to ensure we do this in writing, either by email or letter to them, so that we have evidence of our communication. The process can usually be found on the …

I have been going round in circles trying to sort out my energy bills with my supplier. I made a complaint to them about three months ago in relation to a mix up with my meter and bills but can’t get through to speak to them now. Can you help? Read More »

I recently purchased gift vouchers for my daughter and I to attend a prosecco lunch in a hotel together, but she couldn’t go on the day we had planned. I just tried to rebook but noticed they have expired a few weeks ago. What can I do?

The course of action you should take in this situation will depend on a few factors. When you purchase gift cards or vouchers for experiences from a trader, you are bound by the terms and conditions that are made or known at the point of purchase. If the expiry date conditions weren’t clear at the …

I recently purchased gift vouchers for my daughter and I to attend a prosecco lunch in a hotel together, but she couldn’t go on the day we had planned. I just tried to rebook but noticed they have expired a few weeks ago. What can I do? Read More »

I have been getting a lot of emails saying that I won prizes – mostly that I am due gift vouchers from supermarkets. These ask me to confirm my personal information by visiting a link so that they can send them to me, but I am not sure. What should I do?

There are an increasing number of emails being sent to consumers, requesting entry to prize draws, or falsely claiming they have won prizes, including gift vouchers or products. It is always best to remember that if it sounds too good to be true – it probably is. Giveaway Signs of a Scam These emails can …

I have been getting a lot of emails saying that I won prizes – mostly that I am due gift vouchers from supermarkets. These ask me to confirm my personal information by visiting a link so that they can send them to me, but I am not sure. What should I do? Read More »